Privacy policy

PRIVACY POLICY

Last updated: May 15, 2026

WWKNOW operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a shopping, custom order, and wholesale inquiry experience.

WWKNOW is the trade name used by wwknow LLC. WWKNOW provides custom-branded mobile accessories, promotional tech gifts, selected standard products, and wholesale order solutions.

This store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, submit an inquiry, request a custom quote, approve artwork or production details, or otherwise communicate with us through the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.

Financial information, including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

Account information, including your username, password, preferences, and settings.

Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, cancel, or inquire about, and your past transactions.

Custom order information, including product requirements, logo files, artwork, design references, proof approval details, packaging requirements, quantity requirements, and communications related to custom-branded, made-to-order, or wholesale projects.

Communications with us, including the information you include when sending a customer support inquiry, custom quote request, order question, return request, artwork file, or wholesale inquiry.

Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, place an order, submit a custom inquiry, provide artwork or production details, communicate with us, or otherwise provide us with your personal information.

Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.

From our service providers, including when we engage them to enable certain technology, payment processing, shipping, fulfillment, customer support, analytics, or other business operations.

From our partners or other third parties, where permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, including to process payments, fulfill orders, arrange shipping, respond to customer support requests, process purchases, returns, exchanges, cancellations, custom quote requests, artwork review, proof approval, production coordination, and other transactions. We may also use your information to create, maintain, and manage your account, remember your preferences, and improve the customer experience.

Custom Orders and Wholesale Projects. For custom-branded, personalized, made-to-order, or wholesale orders, we may use customer-provided information, artwork, logos, product specifications, proof approvals, and communications to review project requirements, prepare quotes, confirm production details, create design proofs, coordinate production, arrange shipment, and provide order support.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email or other permitted methods, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased, viewed, added to your cart, or otherwise interacted with.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services.

Communicating with You. We use your personal information to provide customer support, respond to inquiries, confirm order details, communicate about custom projects, provide production or shipping updates, process return or refund requests, and maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, shipping, order processing, fraud prevention, marketing, and business operations.

With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you, process your payment, provide order support, or enable integrations.

With our affiliates or otherwise within our corporate group.

In connection with a business transaction such as a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, or to comply with applicable legal obligations, enforce applicable terms of service or policies, and protect or defend the Services, our rights, and the rights of our users or others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services may be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we may use certain Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants, and with Shopify.

To learn more about how Shopify uses personal information and any rights you may have, you can visit Shopify’s privacy resources at:

https://privacy.shopify.com/en

THIRD PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services or users of those third-party platforms.

CHILDREN’S DATA

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined in applicable law, personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, fulfill orders, coordinate custom or wholesale projects, comply with legal obligations, resolve disputes, prevent fraud, or enforce applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.

Right to Delete. You may have a right to request that we delete personal information we maintain about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the “sale” or “share” of your personal information or to opt out of the processing of your personal information for purposes considered to be targeted advertising, as defined in applicable privacy laws.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out for the device and browser that you use to visit the website where required by applicable law.

To learn more about Global Privacy Control, you can visit:

https://globalprivacycontrol.org/

Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as emails about your account, orders, custom projects, proof approval, shipping, payment, returns, or other service-related matters.

You may exercise your rights where indicated on the Services or by contacting us using the contact details provided below.

To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before we can process your request, as permitted or required under applicable law.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we may require proof that you have authorized the agent to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required by applicable law.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

INTERNATIONAL TRANSFERS

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

CONTACT

For questions about this Privacy Policy, privacy practices, personal information requests, order-related privacy questions, or custom project information, please contact us by email:

mobitreks@gmail.com

Trade name:
WWKNOW

Legal business name:
wwknow LLC

Business location:
California, United States